Questions, answered.
Everything about pricing, features, payouts and support.
Do you really charge 0% commission?
Yes. We charge a flat fee per event based on capacity — never a percentage of sales. If you sell a $500 VIP ticket, $500 goes to you (minus only Stripe's standard 2.9% + $0.30 payment processing).
How is the per-event fee calculated?
It's based on the capacity you set — $0.40 per ticket slot, with a $20 minimum. A 500-seat event costs $200 whether you sell 50 tickets or all 500.
Is my first event really free?
Yes — your first event up to 10 tickets is on us. No credit card required to sign up.
Can I design my own seat map?
Absolutely. Our visual editor supports rows, tables, standing sections, accessibility seats and custom price zones. You can also upload an SVG of your venue.
Does the QR scanner work offline?
Yes. The app caches your event's valid tickets locally. Scans work without internet — when you're back online, check-ins sync automatically.
Can I run multiple events at once?
Yes — unlimited concurrent events per organizer account. Team members, ticket tiers and seat maps can be shared across events.
How does the Marketplace work?
Any event you publish is automatically listed in the Marketplace where ticket buyers can discover it. You can opt out per event from your dashboard.
Who processes the payments?
Stripe. We don't touch or hold your money — buyers pay your Stripe account directly and funds settle to your bank on Stripe's standard schedule.
Which payment methods are supported?
Visa, Mastercard, American Express, Apple Pay, Google Pay, plus local payment methods supported by Stripe in 135+ currencies.
How do refunds work?
One-click full or partial refunds from the dashboard. You control the policy; we just execute. Our fee is non-refundable on events that already happened.
What if I need help during my event?
Email support for all plans, priority for paid organizers, 24/7 phone support for Enterprise. On event days, we prioritize active-event tickets.
Can I try before paying?
Yes — sign up and explore every feature without a card. Launch your first 10-ticket event free.